Terms of Service

By using this website or our services you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are booking on behalf of another person or organisation, you confirm you have authority to bind them to these Terms.

We may update these Terms at any time. The version published on this page at the time you use our services applies to that interaction. Continued use of our services after a change constitutes acceptance of the updated Terms.

A booking for photography or videography services is only confirmed when both of the following have been received by Austin Vows:

• A signed booking agreement (sent separately by email or via our client portal)
• Payment of the non-refundable booking deposit, as specified in your quote

Until both conditions are met, the date remains available to other clients and we cannot guarantee your wedding date.

The remaining balance is due no later than 28 days before your wedding date. For bookings made within 28 days of the event, the full amount is due at time of booking. Failure to pay the balance by the due date may result in cancellation of your booking.

All prices are quoted in euros (EUR). For clients in the United Kingdom, we will agree a GBP equivalent at time of booking based on the prevailing exchange rate.

Cancellation by client

• Cancellation more than 12 months before the event: booking deposit forfeited; no further charge
• Cancellation 6–12 months before the event: 50% of the total package fee is due
• Cancellation less than 6 months before the event: 100% of the total package fee is due

Cancellations must be made in writing to info@austinvows.com. The date of cancellation is the date we receive your written notice.

Postponement

If you need to postpone your wedding date, we will do our best to accommodate the new date subject to availability. One postponement is permitted free of charge with at least 6 months’ notice. Subsequent postponements or those with less than 6 months’ notice may incur an admin fee.

Cancellation by Austin Vows

In the unlikely event that we must cancel due to circumstances beyond our control (serious illness, family emergency), we will provide as much notice as possible and issue a full refund of all payments made, including the deposit. We are not liable for any consequential losses arising from such a cancellation.

All photographs, video footage, edited films, and any other creative works produced by Austin Vows (“the Works”) are and remain the exclusive intellectual property of Austin Vows, protected under Irish and international copyright law.

Client licence

Upon receipt of full payment, Austin Vows grants you a non-exclusive, non-transferable, royalty-free personal-use licence to:

• Print the photographs for personal display
• Share the photographs and film on personal social media accounts with credit to Austin Vows
• Share with immediate family and friends

This licence does not permit: commercial use; resale; licensing the Works to a third party; use in advertising, editorial publications, or competitions without prior written consent from Austin Vows; or removal of watermarks or credit tags.

Austin Vows portfolio use

By proceeding with a booking, you grant Austin Vows the right to use photographs and film excerpts from your wedding in our portfolio, website, social media, and marketing materials. If you prefer your images not to be used publicly, please notify us in writing before your wedding day.

Standard delivery timelines are as follows:

• Edited photographs: delivered within 6–8 weeks of your wedding date via your private online gallery
• Highlight film: delivered within 10–12 weeks of your wedding date
• Full ceremony/reception film: delivered within 12–16 weeks

During peak season (May–September), delivery may take up to 2 weeks longer. Your booking contract will state the specific delivery window agreed for your event. Timelines begin from the date of your wedding, not the date of booking.

Rush editing may be available for an additional fee. Contact us in advance to enquire.

Orders and payment

All orders placed through our online shop are processed via Stripe. By placing an order you confirm that you are authorised to use the payment method provided. Prices are in EUR and include applicable VAT.

Physical products

Albums, photo frames, jewellery, and other physical items are dispatched within 5–10 working days of payment being confirmed. Shipping times vary by destination. Risk passes to you upon dispatch. We are not responsible for delays caused by the carrier or customs authorities.

Returns are accepted within 14 days of delivery for items in their original unopened condition. Personalised or custom items (e.g. albums with your photographs) are non-returnable unless faulty.

Gift cards and digital items

Gift cards are issued digitally by email and have no expiry date unless stated. Gift cards are non-refundable and cannot be exchanged for cash.

Friend vouchers

Vouchers purchased as gifts are valid for 12 months from the date of issue. They may be applied to any Austin Vows service or shop purchase up to their face value, unless the voucher states otherwise. Vouchers cannot be used to purchase further vouchers.

Caricature and custom illustration

Custom artwork orders require your approval of a rough draft before final production. Once a final design is approved, no refund is available. Allow 3–4 weeks for delivery.

The Austin Vows loyalty programme (“the Programme”) allows registered members to earn points and redeem them for service packages or vouchers.

Points

• Points are awarded as set out on the Loyalty page of the member portal
• Points have no cash value and cannot be transferred or sold
• Points expire 24 months after the date they were awarded, unless otherwise stated
• We reserve the right to adjust point values, redemption rates, and Programme rules at any time
• Points credited in error may be reversed without notice

Vouchers

• Vouchers redeemed from the Programme are subject to the terms shown on the voucher itself, including any category restrictions
• Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash
• Applicable categories (e.g. “Albums & Prints only”) are enforced at checkout
• Vouchers may not be combined with other promotional discounts unless explicitly stated

Tier status

Membership tier (Silver, Gold, Platinum) is calculated on your current points balance. Tier benefits may change at our discretion with reasonable notice to members.

We reserve the right to suspend or terminate a member’s account and forfeit accrued points if there is evidence of misuse, abuse, or fraudulent activity.

To use the member portal you must register with accurate, current information. You are responsible for maintaining the security of your account credentials. Notify us immediately at info@austinvows.com if you suspect unauthorised access.

We may suspend or terminate your account at any time if you breach these Terms, provide false information, or engage in behaviour harmful to Austin Vows or other members. Upon termination, unused points and active vouchers are forfeited.

You may delete your account at any time by contacting us. Account deletion is permanent and will remove all loyalty history. Outstanding orders will still be fulfilled.

Austin Vows is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to: loss of anticipated enjoyment, travel costs, or third-party vendor costs resulting from our cancellation.

In the event of equipment failure, accident, or any other circumstance that prevents us from delivering the contracted service, our total liability is limited to a refund of payments received from you. We strongly recommend wedding insurance to cover such eventualities.

Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud — which cannot be excluded under Irish law.

• Entire agreement: these Terms, together with your signed booking agreement, constitute the entire agreement between us
• Severability: if any provision is found unenforceable, the remainder continues in full force
• Waiver: failure to enforce any provision does not constitute a waiver of that right
• Governing law: these Terms are governed by the laws of the Republic of Ireland
• Disputes: both parties agree to attempt to resolve disputes informally before pursuing legal proceedings. The courts of Ireland have exclusive jurisdiction

For any questions about these Terms, contact us at: